HURRICANE/DISASTER PLAN

I. PRE-STORM PREPARATION

Pre-storm preparation in case of hurricane warnings include the securing of exterior items i.e., trash cans, pool furniture and wind screens. Purchase emergency supplies i.e. , plastic (temporary roofing), roofing nails, caution tape for use where needed.

A. Support Staff

• From a pool of previously employed personnel the Management Company will hire people to receive and log phone calls and to provide emergency information to callers.

• Expand office hours and off-hour coverage to 24 hours on call.

B. Disaster Coordinator

• Assist managers in contacting insurance carriers and claims adjusters.

• Confirms with existing contractors the extent of repair/reconstruction work they are able to handle

• Supervise support staff in handling of calls regarding claims, repairs, etc.

• Coordinate advances from insurance company to pay for clean-up and temporary repairs.

• Scrutinize all claims for completeness

C. Property Managers

• Inspect property as soon as "all clear" given by authorities. Video-tape and/or take pictures of exterior damages.

• Provide for emergency temporary repairs to roofs and windows to prevent further damage.

• Contract for clean-up.

• Notify insurance carrier of extent of damages and receive instructions.

• Confer with PCA Board of Directors regarding:
  • Necessity of erecting contractor's fence around property or hiring security

  • Communication to owners and/or residents regarding claims procedure, description of interior damages, keys, contacts, etc.

  • Determine who will coordinate all parties involved with settling claims. If the Management Company is selected to handle claim and coordinate repairs we will proceed to work with adjusters and contractors to expedite reconstruction ASAP.

This agreement between PCA and the Management Company is for the administration of insurance claims.

The Management Company shall have the following duties and responsibilities under this agreement:

• Upon immediate authorization by a quorum of the Board of Directors and approval of this agreement, the Management Company will inform the insurance company of claim and provide them with a general description of the damages;

• Notify all owners/residents of procedures to follow for settling of claim and reconstruction of project;

• Schedule and meet with insurance claims adjusters for settlement of claim; and

• On behalf of the Association and with approval of the Board of Directors, select a General Contractor, Engineer or Architect (if necessary) to inspect, prepare plans and reconstruct project. The Management Company will serve as liaison between Contractors, members of the Board of Directors, and Owners.

The Management Company shall be compensated for an amount equal to 5% of the total claim for the claims administration services.

In the capacity of the agreement, it is understood that the Management Company is not acting as a General Contractor and all agreements and payments for reconstruction and professional services are between the Association and those parties contracted to perform such services.

Comments and questions about the Pineloch Community Association may be emailed to the Management Company at CMSI.

Comments and questions about the PCA web site may be emailed to the site curator at .  (NOTE: Be sure to put "PINELOCH" or "PCA" in the message subject line, so my spam filter doesn't kill it before I see it!)