HOMEOWNER COMMUNICATION WITH THE BOARD

REVISION DATE: 12/19/02

PURPOSE

This policy addresses how PCA members may bring issues/ concerns to the attention of the Board of Directors (BOD) for resolution.

SCOPE

This policy applies to all members of the Pineloch Community Association, Inc., and all Lots which are subject to the Declaration of Covenants, Conditions and Restrictions for Bay Glen, Section One, a Subdivision in Harris County, Texas and any Amendments thereto (hereinafter sometimes "Pineloch Declarations") and the Architectural Control Committee (ACC) Guidelines (hereinafter collectively referred to as "governing documents").

REFERENCE(S)

The Declaration of Covenants, Conditions and Restrictions (DCCRs) as recorded in the Harris County Courthouse, Harris County, Texas, and any Amendments thereto (hereinafter sometimes "Pineloch Declarations") and the Architectural Control Committee (ACC) Guidelines.

POLICY

The purpose of the BOD is to enforce the Association's governing documents and to manage its assets.  To accomplish this goal, the BOD must establish policies stating succinctly how complaints about day-to day operations are to be addressed.  Should a PCA member have a concern or issue with the operation of the Association, they should initially try and resolve the issue with the Management company.  If after due diligence, the PCA member does not receive satisfaction from the Management company, the PCA member may address the BOD at their monthly meeting held on the 3rd Thursday of each month at 7 PM.  The Homeowner may learn the meeting location by reading the PCA website, the PCA Newsletter or by contacting the Management Company.

Near the outset of every BOD meeting, PCA members will be given an opportunity to address the BOD.  Typically, the BOD President will allow from 10-15 minutes of the meeting time to hear PCA member concerns.  The issues to be discussed during this time allotment shall not include Deed Restriction Hearings as required under the Texas Residential Property Act.  Discussions lasting longer than 5 minutes will be at the discretion of the BOD President.  Prior to addressing the BOD, the PCA member will be required to write their name, telephone number and address in a visitation book to be provided by the Management Company.  After the PCA Member has addressed the Board, the BOD may ask questions of the PCA member to better clarify the issue.  The Management Company will follow up with the PCA member before the next monthly meeting to advise them of how the BOD has decided to address their concern.

Comments and questions about the Pineloch Community Association may be emailed to the Management Company at CMSI.

Comments and questions about the PCA web site may be emailed to the site curator at .  (NOTE: Be sure to put "PINELOCH" or "PCA" in the message subject line, so my spam filter doesn't kill it before I see it!)